We are here to help.
For order questions, product guidance, replacement parts, or after-sales support, contact the SMATEIGHT support team and include your order number and product model when available.
Email support
Before you write
Include photos or a short video when reporting a product issue. This helps our support team understand the situation and respond with the right next step.
Response time
We aim to respond within two business days. During holidays and major sales events, responses may take slightly longer.